In this Privacy Policy you will find all the relevant information applicable to our use of the personal data of our customers and HePI users that you use to interact with us.
We are transparent about what we do with your personal data, so that you understand the implications of how we use it and your rights regarding your data. We make all the information included in this Privacy Policy permanently available to you, so you can consult it at any time. You will also find information about each processing of your personal data as you interact with us.
Some names we will use in this Privacy Policy: when we talk about our platform, we generally refer to our website hepiportugal.com that you used to interact with us.
We invite you to read our full Privacy Policy below to fully understand how we will use your personal data and the rights you have in relation to it.
1. Who we are
HePI is a trademark registered with the National Institute of Industrial Property, by the company IVD, Lda, with headquarters in ZIL do Monte da Barca Lot. 15A 2100-051 Coruche, registered in the Commercial Register of Lisbon, under the collective personal identification number 6083-0462-7268, hereinafter referred to as “HePI”, is a company that sells laboratory equipment.
We treat your personal data as jointly responsible for the processing and protection of your data.
Data Protection Manager email address: comercial.hepi@gmail.com
2. Why we use your data
We are authorized to process your data for various reasons. The main reason is that we need to process it to perform the contract you agree to enter into with us when making a purchase, to obtain a quote (pre-contractual obligations), or to use one of our services or features.
Depending on how you interact with our Platform, that is, depending on the services, products or features you wish to enjoy, we will process your personal data for the following purposes:
2.1. To fulfill requests or orders you make through Customer Service channels, we only process personal data that is strictly necessary to manage or resolve your request or order.
2.2. For marketing purposes: This purpose includes the processing of your data, mainly, to:
- To the extent that you consent to receive news and communications from HePI, we will process your personal data to manage such request, including to send personalized information about our products or services through various means (such as email, MMS or SMS).
- In this sense, please bear in mind that this data processing does not presuppose any analysis of your user or customer profile to determine what your preferences are and, therefore, which products and services are most suitable for your style when we send information.
- Remember that you can request the cancellation of such service at any time and at no cost, just send us an email to comercial.hepi@gmail.com
- Carry out promotional actions (for example, to send your list of saved items to the email address you provide to us).
- By participating in any promotional activity, you authorize us to process the data you provide to us for each promotional activity and to communicate it through various means, such as social media or the Platform itself. For each promotional activity in which you participate, you will have access to the terms and conditions, where we will provide you with more detailed information about the processing of your personal data.
- We inform you that your personal data for these purposes will be kept for 10 years after obtaining consent, and you may, as mentioned above, request the deletion of your data by emailing comercial.hepi@gmail.com
2.3. Functionality and quality analysis to improve our services. If you access our Platform/website, we inform you that we will NOT process your browsing data for analytical and statistical purposes, that is, to understand how users interact with our Platform and thus be able to improve it.
Furthermore, on certain occasions we MAY carry out quality actions and surveys to understand the level of satisfaction of our customers and users and detect areas in which we can improve, however, you will be informed in detail about the eventual processing of your personal data.
3. What data we use
Depending on the purposes for which we process your data at any given time, as explained above, we may need to process certain data, which will generally be, as the case may be, the following:
- Your identification data (e.g. your name, address, taxpayer ID, contact details, etc.);
- Economic and transactional information (for example, your financial data if you wish to apply for financing to purchase our products);
- Commercial information,
- Data about your tastes and preferences.
- Please remember that when we ask you to fill in your personal information to access any functionality or service on the Platform, we will mark some fields as mandatory, as this information is required to provide the service or provide access to the functionality in question. Please keep in mind that if you choose not to provide this information, you may not be able to complete your registration or take advantage of these services or features.
4. Who we share your data with
We will share your data with service providers who provide us with assistance or support, whether they are HePI companies or external collaborators with whom we have entered into an agreement, and may be located in Portugal or abroad.
To fulfill the purposes indicated in this Privacy Policy, we must provide access to your personal data to HePI entities and third parties that support us in the services we provide, for example:
- Financial institutions;
- Technology service providers;
- Providers and collaborators of logistics, transportation and delivery services;
- Service providers related to customer support;
- Partners and service providers related to marketing and advertising;
- For service efficiency reasons, some providers may not be part of HePI, but they are all located in the European Economic Area. Please be aware that when we transfer your data to third parties, we protect ourselves with appropriate safeguards and always maintain the security of your data.
5. Your rights
You have the right to access, rectify, or delete your personal data. In some cases, you also have other rights, such as objecting to our use of your data or the right to transfer it, as explained in detail below. You can request the deletion of your personal data at any time by emailing comercial.hepi@gmail.com.
We are committed to respecting the confidentiality of your personal data and ensuring you can exercise your rights. We have determined that you may exercise your rights free of charge by writing to us at comercial.hepi@gmail.com, simply informing us of the reason for your request and the right you wish to exercise. If we deem it necessary to identify you, we may request a copy of an identification document.
In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:
- Ask us for access to the data we have about you.
- Ask us to rectify the data we already have.
- Ask us to delete your data to the extent that it is no longer necessary for the purpose for which we need to continue processing it, as explained above, or when we are no longer legally permitted to process it
- Request that we cancel or limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of data or keep it for longer than necessary when you need it.
- If you have provided us with your consent to the processing of your data for any purpose, you also have the right to withdraw it at any time by sending us such a request to the following email: comercial.hepi@gmail.com
When our legitimate basis for processing your data is your consent or the performance of a contract, as explained above, you also have the right to request data portability. This means you have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format, so that you can transmit it directly to another entity without hindrance from us.
On the other hand, when the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.
Finally, we inform you that you have the right to file a complaint with the data protection supervisory authority: National Data Protection Commission is located at Av. D. Carlos I, 134 – 1.º 1200-651 Lisbon. Telephone: 213 928 400 – Fax: 213 976 832 – e-mail: geral@cnpd.pt.
6. Legitimacy
The legal basis that allows us to process your personal data also depends on the purpose for which we process it, as explained in the following table:
6.1. Manage your registration as a website/platform user
The processing of your data is necessary in accordance with the terms governing the use of the Platform. In other words, to make a contact request on the Platform/website, we need to process your personal data, otherwise we would not be able to manage your registration or fulfill your requests.
If you decide to use our website or access it through a social network, the reason why we are entitled to process your data is the consent you grant when authorizing the transfer of your data through the social network or website.
6.2. Development, fulfillment and execution of the purchase and sale or service contract
The processing of your data is necessary for the conclusion of the purchase and sale or service provision contract with you.
Some data processing related to the purchasing process will only be activated because you request or authorize it, such as the storage of payment data (accounting documents) to obtain financing.
In these cases, we process your data based on your consent. We believe we have a legitimate interest in carrying out the necessary checks to detect and prevent potential fraud when you make a purchase. We understand that processing this data is beneficial for all parties involved when a purchase is paid, and particularly for you, as it allows us to take measures to protect you against fraud attempts by third parties.
6.3. Customer Support
We believe that we have a legitimate interest in responding to requests or questions that you make to us through the various existing contact methods.
We understand that processing this data is also beneficial to you, as it allows us to assist you adequately and respond to requests made, conduct customer service surveys, and even present products that may meet your needs.
When you contact us, in particular, to manage incidents related to your order or the product/service purchased through our website/platform, the processing of your data is necessary for the conclusion of the purchase and sale contract, as well as pre-contractual obligations, and comes with your consent.
When your request is related to the exercise of the rights about which we inform you below, or to complaints related to our products or services, what legitimizes us to process your data is compliance with our legal obligations.
6.4. Marketing
The basis for legitimacy to process your data for marketing purposes is the consent you freely grant us, for example, when you agree to receive personalized information through various means, when you accept these terms and conditions.
7. Data retention period
The retention period for your data will depend on the purposes for which we process it, as explained below:
7.1. We will process your data for as long as you remain a registered user (i.e., until you decide to cancel your registration).
7.2. We will process your data for the time necessary to manage the purchase of the products or services you have purchased, including possible returns, complaints or claims associated with the purchase of the particular product or service, and we have established the period of 3 years.
7.3. We will process your data for as long as necessary to fulfill your request or order.
7.4. We will process your data until you cancel your subscription or request the deletion of your data by sending us an email to comercial.hepi@gmail.com requesting the deletion of your data regarding the sending of newsletters. If you do not do so, we will keep your personal data for this purpose for 10 years.
Regardless of whether we process your personal data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep it properly maintained and protected for as long as responsibilities arising from the processing may arise, in compliance with the legislation in force at any given time. When each of the possible actions expires, we will delete the personal data.
8. Cookie Information
We may use technologies such as "cookies" to record session information, collect visits and access details of our web page that allow us to continue to improve our services and provide better and more useful features to our website users.
8.1. What are they?
Cookies are small text files that a website places on your computer or mobile device through your web browser when you visit it. Using cookies helps the website recognize your device the next time you visit. We use the term "cookies" in this policy to refer to all files that collect information in this way.
If you have accepted the use of cookies in your browser software on your device, cookies embedded in the pages and content you view may be temporarily stored in a specific location on your device. There, they will only be readable by the issuer.
8.2. Acceptance/Rejection
Whether a cookie is stored on your device is up to you. You can freely change your preferences at any time through the options provided by your browser software.
If you do not agree to their use, you should not continue to access our website after the cookie warning. When you refuse cookies, we implement a "refusal" cookie, which allows us to remember your choice, so as to avoid asking you each time you visit whether you wish to accept or refuse cookies.
8.3. Why accept cookies?
When you visit hepiportugal.com, these cookies will record certain information stored on your device. This information is essential to guarantee the functionality provided and serves, in particular, to suggest products based on the items you have selected during previous visits, thus allowing you to benefit from better navigation on our website.
8.4. Configuring your browser
The cookie management configuration depends on each browser and is available in your browser's help menu.
9. Changes to the Privacy Policy
HePI reserves the right to make any changes or corrections to this notice whenever it deems appropriate. Please check this page regularly to review the information and check for any updates.
When the change in question is significant in relation to your privacy, you will still receive a message to your email address, so you can review the changes, evaluate them and, if necessary, object by canceling a service or functionality.